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>> Shipping & Delivery

Shipping and Delivery

How do I track my order?

Simply click on My Account at the top of the site and log in if requested. Under Previous Orders, click the View button next to the order to see its current status.

For orders shipped via REGISTERED MAIL, visit the Hong Kong Post Office website to track whether your package has left for your country. You will need to provide the tracking number shown in your Order History. Postal services in many countries around the world also provide online package tracking where you can use the same tracking number to track your package. USA, Canada, Spain and Brazil are among these countries. Click here for a list of postal service websites.

For orders shipped via EMS (SPEEDPOST), visit the Hong Kong Post Office website to track your order using the tracking number provided in your Order History. On this page, you can select the destination country and determine the shipping status at your local postal service website.

For orders shipped via UPS Express, visit the UPS Tracking Information page.

Note that tracking information is not available for orders shipped via Subsidized Air Transport.


Where is my SUBSIDIZED AIR TRANSPORT order?

While Subsidized Air Transport offers you the best value for your money, transit time can vary from 3 days to 3 weeks for more remote, outlying areas. Typically, packages to most metropolitan areas take about 10 days. If it doesn't arrive after that amount of time, please contact us at Customer Service.


Where is my REGISTERED MAIL order?

REGISTERED MAIL takes a long time as a matter of process. The package needs to be registered in the Hong Kong Post Office, then in your local postal service. And finally it has to be delivered by your local postal workers. It is often over 2 weeks before the parcel shows up.

In our experience, we are notified of many unclaimed items. This occurs when postal workers leave notices in your mailboxes to collect items from the post office and those notes are lost or overlooked. Please check with your local post office if your package seems to be missing.

On some rare occasions, the package is stuck in customs. This will require you to make an inquiry at your local customs agency and possibly pay import duties. Please let us know if we can help clarify information invoices to customs.


What is the website for the postal service in my country?

Click on the following links to reach your postal service website:
Hong Kong Post
Spain
US
UPS Mail Innovations


Shipping Methods Comparison.

SourcingMap currently has limited time offers which let you enjoy free shipping by subsidized air transport. During this period, you can still enjoy discounted shipping if you choose to ship by UPS / EMS or registered air mail.

Shipping Method Local Delivery Costs Example
(1 kg to USA)
Transit Time Tracking Numbers Recommendation
Subsidized Air Transport Post office Free Shipping US$0 Usually 7 - 15 working days Not available Best Value. Lowest cost but total shipping time varies depending on the destination. Tracking numbers are not available.
Registered Air Mail Post office By weight and destination. Calculated By System Automatically 10 - 30 days Yes Slower than Subsidized Air Transport but includes tracking numbers.
EMS (Speedpost) Post office By weight and destination. Calculated By System Automatically 3 - 5 days Yes More expensive but fast and trackable.
UPS Express UPS By weight and destination. Calculated By System Automatically 2 - 5 days Yes Fastest. More expensive but fast and trackable.

** Typical time frame to most metropolitan areas. Some remote areas may take up to 30 days.


Can you send me a tracking number?

We will send you a notification and tracking number via email when we ship your order. We do this for most shipping methods except Subsidized Air Transport, which doesn't offer tracking numbers. If you haven't received this email, it's probably that we haven't shipped your order, yet.

It's also possible that the notification email has been trapped by a spam filter or landed in your spam folder. Please look there. You can avoid this problem by adding our email address [email protected] to your email address book.


Ship anywhere in the world (rare exceptions)

We ship to anywhere in the world except the following regions:

  • • Most African countries
  • • Most Southeast Asia countries
  • • Argentina
  • • China
  • • Hong Kong
  • • India
  • • North Korea


Shipping Insurance

We offer shipping insurance for orders placed in SourcingMap. If you have paid the shipping insurance during checkout, you item is insured and just in case it was lost during transit, we will re-ship the item to you.


Import Tax and Duties

As local laws, systems, codes and practices vary widely among countries, we are unable to collect any taxes or duties that your local authorities may impose upon you. This is the buyer's responsibility.

If you are familiar with your local regulations, however, we will be glad to follow your instructions concerning labeling, packaging, and invoicing, to aid customs processing and appropriate tax assessments of your packages. Just leave these instructions in the comment box on your order so that our staff can follow them.


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